Shipping policy

When will I receive my order?

It takes us between 2 and 5 business days to process an order, after which we will ship it to you. You will also need to take into account the shipping time, which depends on your location, but you can estimate it as follows:

  • USA: 3-4 business days
  • Europe: 3-7 business days
  • Australia: 2-14 business days
  • Japan: 4-8 business days
  • International: 10-20 business days

Will I have to pay customs fees for my order?

International orders may incur additional customs charges. This fee is not under our control and is decided by your local customs agency. Customs policies vary greatly between countries, so we recommend that you contact your local authorities to clarify this point.

My order should have arrived by now, but I haven't received it yet. What should I do?

Before contacting us, please help us by following these steps:

  • Check your confirmation email to make sure there are no errors in the shipping address.
  • Ask about your order at your local post office.
  • Ask your neighbors if the carrier left your package with them.

If the address is correct and the package is not at the post office or with your neighbors, please contact us at [your contact email] with your order number.

If there is a problem with your shipping address, we can resend your product, but you will have to cover the costs.

Pro tip: Your postal code is a crucial part of your address. Make sure you enter it correctly.

ORDERS

How are the products made?

We have production and logistics centers all over the world. Your orders are printed and shipped from the center closest to the final address.

How do I track my order?

If your shipping method includes tracking, you will receive a link via email when your order is shipped. If you have any questions about your shipment, please contact us at climberscodestreetwear@gmail.com.

I received the wrong product or a damaged product. What should I do?

We are sorry if your product arrived damaged. To resolve this as quickly as possible, please email us at climberscodestreetwear@gmail.com within one week of delivery with photos of your damaged product, your order number, and any other details you have about the order. We will contact you with a solution as soon as possible!